Activity summary Administration Dashboard displays Feedback forms Knowledge Base (FAQs) My CFC My Documents Program schedule Reports Surveys Survey reports Tasks
Real-time customer tracking of each customer’s activities online including:
Every aspect of the system is user defined and flexible enough to fit every company's unique needs and administrative needs.
Dashboard displays provide system-level and customer-level activity and detailed analysis.
Dashboard default capabilities allow managers to set a dashboard as their default system home page for quick access.
Create and manage all types of feedback forms including:
Feedback forms are fully user-defined allowing each company the ability to create their own forms, questions and confirmation messages.
Feedback Forms are also fully integrated to out knowledge base (FAQ’s) to help reduce many of your customer support requests.
Publish frequenty asked questions (FAQs), guidelines, best practices, HOW-TOs, etc, as Knowledge Base articles.
Our Knowledge Base is fully integrated to our file management system and feedback forms to help reduce the total number customer support requests made online.
The My CFC is a personalized home page where each user manages ALL of his or her online communications with a company.
Easily publish files and documents for people to download.
You can make downloads available to both registered and unregistered visitors.
Publish information about all active and future beta programs to solicit participants.
With minimum setup, you may automate recruitment and avoid the laborious process of manual qualification.
Reporting in the Customer Feedback Center is very flexible.
Through the use of role-based security, each manager's reporting access can be restricted allowing them to report on only the customer data they are assigned to see.
Like feedback forms, surveys are fully user-defined allowing each company the ability to create their own survey forms, questions and confirmation messages.
You may email out an invitation right from the Customer Feedback Center. No need to import lists or manage external email services!
Survey reports are user-defined, easy-to-use and generate real-time results in the formats and outputs you desire.
Assign tasks to registered users and track their completion.
Tasks come in very handy when conducting beta programs.
