Where CRM and your website come together
Is your sales team notified when a customer or prospect is interacting with your company’s website? Do they know when these people are downloading product brochures,
providing feedback about your business, or submitting a support request to your company?
Customer Feedback Solutions provides leads directly into your Salesforce.com account based upon these various website interactions from your customers and prospects.
The Customer Feedback Center™ for AppExchange allows your company to manage, measure and respond to your customers’ website interactions, feedback and communications,
creating real-time leads, sales opportunities and corresponding detailed account history in Salesforce.com.
Customer Feedback Solutions has integrated its suite of on-demand Customer Interaction Management tools with Salesforce.com in order to bring CRM and your website together to
increase sales for your company. In addition, the system simultaneously measures those activities at the customer level, providing valuable insight to your sales and management
teams through Salesforce.com that they could only dream of gaining in the past.
Benefits to Salesforce.com users:
Reduce redundant customer systems and databases by tracking all customer activity online in a single, centralized system. The Customer Feedback Center for
AppExchange allows you to centralize online customer interactions with your company and provide that information to your sales people real-time within Salesforce.com.
Provide your sales team with real-time tracking and analysis of each of their customers’ online activity (knowledgebase searches, file downloads, support requests,
completed surveys, feedback provided, etc.) creating greater customer insight and increased sales.
Generate new sales leads for your team based on the activity of current and prospective customers online.
Create your own surveys within the Customer Feedback Center and send out to your customer base within a matter on minutes, with no email lists to import,
no internal IT support, and with no manual reporting and subsequent delays.
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Conduct advanced product feedback and usability testing (Field, Alpha, Beta, etc.) with automated evaluator recruiting and
qualification, multi-language support, multi-program management, program dashboards, and much more.
- Conduct surveys and advanced market research without delays, providing real-time results for your business.
- Implement a centralized online customer support center to help manage and act on all of your customer support requests with no internal IT support and no software to buy or install.
- Create and publish customer support and feedback forms that include dynamic workflow, user assignment, and resolution management.
- Create and present your customers with integrated Frequently Asked Questions (Knowledge Base) which can help off-load 30 to 40% of your redundant support requests.
- Allow customers to track all of their support requests online without requiring status or follow-up support calls.
Sample Screenshots:
