Products

The Customer Feedback Center (CFC) provides a centralized and affordable system that enables companies to capture, measure and manage website interactions, communications and feedback from their customers in order to solve their Online Customer Support, Product Best Testing and overall Customer Feedback requirements. Since its inception, the Customer Feedback Center has been adopted by some of the world’s largest, industry-leading businesses, and has helped them to enhance their current website investment, offer an increased level of customer support, and provide them with a centralized tool to sort, delegate and respond to feedback and requests.

Customer Feedback Solutions offers products that can accommodate the needs of almost any size company — from a small 5 person office, to a Fortune 50 company with thousands of employees worldwide. Our solutions are provided as a web-based subscription service, with no software to buy, install or maintain, and requires no support from an in-house IT department to implement or operate The matrix below will help guide you in deciding which product is right to solve your company’s Customer Support, Beta Testing or Enterprise Feedback Management requirements. If you have additional questions that are specific to your company’s needs, request a return phone call from one of our representatives.

The Customer Feedback Center
  Support Center
Standard Edition		 Support Center
Enterprise Edition		 Beta Test Center
Enterprise Edition
Included Accounts using custom domain names incur an additional cost for unique SSL certifcates and installation
This Version is Designed For Online Customer Service & Support Initiatives Beta Testing &
Product Management
Ideal Company Size A small to medium business, with 5 to 249 employees and an average level of customer support requests. Large companies with 250+ employees, 1000’s of customers, and a high-volume of customer support requests Medium to large company offering products or service requiring ongoing Beta testing, feedback & interactions with customers
Document Management Capacity [?] 250 MB 750 MB 1 GB
Knowledge Base Capacity [?] 250 articles 500 articles 750 articles
Email Marketing Capacity [?] 5,000/month 25,000/month 50,000/month
Included Administrator Seats [?] 1 3 5
Number of Registered Users 10,000 75,000 100,000
Dynamic Surveys & Forms [?] Included Included Included
Incident & Tracking Management Included Included Included
Discussion Forums Included Included Included
Reporting & Activity Dashboards [?] Included Included Included
Integrates with SalesForce.com® [?] Optional Included Included
Custom Domain Name — Included Included
Multi-Language Capabilities [?] — Included Included
Beta Testing / Lifecycle Mgmt. [?] — — Included
Legacy Systems Integration — Upon Request Upon Request
Secure SSL Data Encryption Included Included Included
Billing Cycle Monthly Monthly Annual
Accepted Payment Methods Credit Card Credit Card Purchase Order
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Reduce redundant customer systems and databases by tracking all customer activity online in a single, centralized system. The Customer Feedback Center for AppExchange allows you to centralize online customer interactions with your company and provide that information to your sales people real-time within Salesforce.com.

For more information on the Customer Feedback Center, please review our detailed list of product features.