Products
The Customer Feedback Center (CFC) provides a centralized and affordable system that enables companies to capture, measure and
manage website interactions, communications and feedback from their customers in order to solve their Online Customer Support,
Product Best Testing and overall Customer Feedback requirements. Since its inception, the Customer Feedback
Center has been adopted by some of the world’s largest, industry-leading businesses, and has helped them to enhance their current website
investment, offer an increased level of customer support, and provide them with a centralized tool to sort, delegate and respond to
feedback and requests.
Customer Feedback Solutions offers products that can accommodate the needs of almost any size company — from a small 5 person office,
to a Fortune 50 company with thousands of employees worldwide. Our solutions are provided as a web-based subscription service, with no
software to buy, install or maintain, and requires no support from an in-house IT department to implement or operate The matrix below
will help guide you in deciding which product is right to solve your company’s Customer Support, Beta Testing or Enterprise Feedback
Management requirements.
The Customer Feedback Center
| |
Support Center
Standard Edition |
Support Center
Enterprise Edition |
Beta Test Center
Enterprise Edition |
 Accounts using custom domain names incur an additional cost for unique SSL certifcates and installation |
| This Version is Designed For |
Online Customer Service & Support Initiatives |
Beta Testing &
Product Management |
| Ideal Company Size |
A small to medium business, with 5 to 249 employees and an average level of customer support requests. |
Large companies with 250+ employees, 1000’s of customers, and a high-volume of customer support requests |
Medium to large company offering products or service requiring ongoing Beta testing, feedback & interactions with customers |
| Document Management Capacity [?] |
250 MB |
750 MB |
1 GB |
| Knowledge Base Capacity [?] |
250 articles |
500 articles |
750 articles |
| Email Marketing Capacity [?] |
5,000/month |
25,000/month |
50,000/month |
| Included Administrator Seats [?] |
1 |
3 |
5 |
| Number of Registered Users |
10,000 |
75,000 |
100,000 |
| Dynamic Surveys & Forms [?] |
 |
|
|
| Incident & Tracking Management |
|
|
|
| Discussion Forums |
|
|
|
| Reporting & Activity Dashboards [?] |
|
|
|
| Integrates with SalesForce.com® [?] |
Optional |
|
|
| Custom Domain Name |
— |
|
|
| Multi-Language Capabilities [?] |
— |
|
|
| Beta Testing / Lifecycle Mgmt. [?] |
— |
— |
|
| Legacy Systems Integration |
— |
Upon Request |
Upon Request |
| Secure SSL Data Encryption |
|
|
|
| Billing Cycle |
Monthly |
Monthly |
Annual |
| Accepted Payment Methods |
Credit Card |
Credit Card |
Purchase Order |
| |
The Customer Feedback Center is no longer offered to new customers. This product has been
superseded by the Centercode Connect Beta Test Management platform.
|
Reduce redundant customer systems and databases by tracking all customer activity online in a single, centralized system. The Customer Feedback Center for
AppExchange allows you to centralize online customer interactions with your company and provide that information to your sales people real-time within Salesforce.com.
For more information on the Customer Feedback Center, please review our detailed list of product features.
