Customer Service & Support
Would you like to:
- Increase Customer Self-Help?
- Improve Customer Support?
- Lower Your Support Costs?
- Allow Customers to Submit & Track Their Own Support Requests?
- Increase Your Online Support Capabilities?
- Track customer trends on your website?
The Customer Support Center (CSC) is a web-based system designed to enhance customer service and support for companies of any size by providing
comprehensive management of customer support, feedback and website activity. Our product makes it easy for companies go from traditionally limited
customer service tools such as spreadsheets, emails or call centers, to the next generation of complete management and control for online customer
support and self-help.
Customers who use the CSC see immediate results:
- Substantial increase in online customer support through our personalized customer extranet functionality
- Centralized management of all multi-channel (phone, online, etc.) customer support requests into a single, easy to access system
- Dramatic call volume reductions (an average of 83% reductions in service requests through the use of our integrated online self-service functionality)
- Capitalization on customer service interactions to generate incremental sales leads in commonly used CRM systems such as Salesforce.com
- Real-time reporting and dashboards with no delays, no manual reports needed, and full enterprise access
- Dramatic reductions in receipt of SPAM emails
We invite you to try the Customer Support Center FREE for 30 days to see how we can help you too!
