Customer Activity Dashboard

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Everyday an increasing number of customers communicate with companies online via company websites, yet almost none of this information ends up in the hands of the people who can generate revenues from it — the sales people. Until now...

The Customer Feedback Center™ Customer Activity Dashboard tracks each and every customer's communications and activity online, and provides that information in real-time to the Sales or Account Manager responsible for that customer.

In addition, when our AppExchange integration with Salesforce.com is released in Q3 2006, your sales people will be able to link the CFC’s Customer Activity Dashboard directly into their existing Salesforce.com Dashboards and reports. Amongst other things, this integration will also enable the CFC to document and track all of your customer’s online activities (Knowledge Base searches, supports requests, file downloads, etc.) directly into their Account History / Log within Salesforce.com.

A snapshot of the customer activity dashboard

Key benefits of the CFC’s Customer Activity Dashboard:

  • Track all customer communications and activity online including: document/file downloads surveys, support requests, registration and company event participation, Knowledge Base searches, tasks, email history, and much more
  • Provides each customer’s activity in a dashboard display for each specific sales or account manager to view real-time
  • Enables the sales or account manager to act on the information provided so they can increase sales and service to their customer
  • A configurable dashboard that sends notification emails to the sales or account managers when specific customer activities occur