Document and File Management

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File management

Online document and file management capabilities are in high demand as many organizations increasingly produce and deploy "soft copy" or virtual information for their customers to use. From product literature, case studies, user manuals, whitepapers and numerous other downloadable documentation, making this available to customers from a website is increasingly becoming the norm for businesses around the globe.

With this growing number of files and documents, comes the increasingly difficult task of providing customers easy access to that information, and presenting it to them on a website in a professional and useful manner. In addition, tracking which customer downloaded which document, and for what reason, has become almost impossible. This is where the Customer Feedback Center™ can help.

Key benefits of the CFC’s Document & File Management:

My documents

  • Customers can quickly find and download documents and files through keyword searches and file tree directories in their web browser
  • Companies can track the status of files and documents to determine level of use and downloads, and by which customers
  • Files and documents can be attached to multiple Knowledge Base articles
  • Link documents to any other website page or email, expanding the capabilities of the CFC to support additional marketing and communication initiatives

The capabilities of our Document & File Management functionality include:

Feature Details Description
Manage Any Type of Documents Manage and publish any type of file or document (both internal and external files) for web-based customer access
Secure Access Highly secure, 100% database driven using roles-based security access
Forms Integration Forms-based integration for user uploads when submitting support requests, problems, suggestions, résumés, etc.
Guest Downloads File downloads can be made available to registered or non-registered users
File Tree Access File folder style access & management for ease of use
Keyword Search Keyword search capabilities for customers to quickly search and find documents and files
Integrated Knowledge Base Dynamic integration with Knowledge Base articles
Real-time Reporting Tracking & reporting on file and document downloads by each registered user in the system