Product Features

The Customer Feedback Center (CFC) offers an integrated suite of tools designed to meet the most stringent Customer Support, Beta Testing and Enterprise Feedback Management requirements. Each of these in-depth features are modular in nature, allowing your company to implement a feature capacity and volume-level that meets your initial needs, yet allows you to grow as usage increases. A detailed overview of the functionality and benefits of the features found within the Customer Feedback Center includes:

Document and File Management

Share documents and files with your customers, and track their download activity. Learn more

Knowledge Base, FAQs and Discussion Forums

Promote customer self-service though the use of Knowledge Base, Frequently Asked Questions and Discussion Forums. Learn more

Mass Email Marketing

Send out and track emails and campaigns to customers and prospects. Learn more

Administration Tools

Configure and maintain the system with a rich set of administration tools. Learn more

Feedback Forms and Surveys

Create all types of forms for surveys, support, registration, feedback, employment, etc. and manage customer information workflow. Learn more

Reporting and System Usage Dashboards

Customize your CFC’s look and feel and easily report on all systems activity, including Executive Dashboards. Learn more

Customer Activity Dashboards

Provide your sales people & account managers with instant access to each of their customer's online web activity. Learn more

Salesforce.com® Integration

Integrate your CFC with Salesforce.com in order to bring CRM and your website together to increase sales for your company Learn more

Multi-Language Capabilities

Operate the Customer Feedback Center™ in almost any language in the world. Learn more

Product Lifecycle and Beta Testing

Create and manage beta and field testing programs with ease. Learn more