About Us

What We Do

At Customer Feedback Solutions, we help companies monitor, measure and respond to online feedback and requests received from their customers. We accomplish this through our flagship product, the Customer Feedback Center™, which is delivered to our customers as a web-based software subscription starting at $299 per month, and requires no software to buy, install or maintain.

Why Businesses Need Us

Businesses are continuing to increase levels of spending relating to their overall online presence, which has resulted in a large number of customers being driven to their websites for information, interaction and communication. However, most of these companies have no way of monitoring or measuring their customers' actions on their websites, which results in their sales and management teams having little to no insight into these crucial customer visits.

What are the ramifications? Their customers aren't getting the timely answers and support they need, and these companies are losing business as a result.

The Customer Feedback Center allows companies to stay close to their customers, monitor and measure their online visits, and respond to their requests with the right information, from the right department and personnel within the company.

Our History

Customer Feedback Solutions was started in late 2002 by veterans of the enterprise software and customer communications industries. Our founders identified a critical problem that was not being addressed by most businesses, even as they continued to ramp-up their online presence and drove more customers to their websites.

Right from the start, we began to build an impressive customer-base, including FedEx, UPS, Symbol Technologies, Blimpie International and many more.

Customer Feedback Solutions is a privately-held company and is currently headquartered on Long Island in New York.